Effective date: April 19, 2026 Last updated: July 7, 2026
This Refund and Cancellation Policy applies to your use of Signed Reviews, a service operated by Paid Rightly LLC, a New Mexico limited liability company.
# Current pricing
Signed Reviews offers a free plan (self-service review collection) and paid subscription plans — Starter ($29/mo), Pro ($79/mo), and Scale ($199/mo) — each available monthly or annually. Paid plans are billed by Signed Reviews directly via Stripe. The free plan incurs no charges.
# Cancellation
You may cancel a paid plan at any time from your account or by emailing support@signedreviews.com. Cancellation stops future renewal charges; your account reverts to the free plan and your reviews remain visible. To cancel and delete your account entirely:
- Email support@signedreviews.com from the email address associated with your account, or
- Use the account deletion option inside the platform when available
On full account deletion:
- Your business user account is soft-deleted and your personal identifiers are anonymized
- Reviews and transaction records remain in the Service in anonymized form, as described in our Privacy Policy and Terms of Service
- Your Stripe connection is revoked and future review requests stop being triggered
# Refunds
- Monthly plans: Because you can cancel at any time and charges stop at the next renewal, monthly plan payments are non-refundable once a billing period has started. Cancel before the renewal date to avoid the next charge.
- Annual plans: You may request a full refund within 14 days of an annual purchase or renewal. After 14 days, annual plans are non-refundable and remain active until the end of the paid term.
- Invitation Packs (one-time +100 / $15): non-refundable once the invitations have been used or sent.
- Failed or disputed charges: If a charge is incorrect, contact support@signedreviews.com within 60 days so we can investigate and, where appropriate, reverse it.
We process approved refunds to the original payment method. Refund timing depends on your bank or card issuer.
# Disputes about charges
If you believe a charge is incorrect, please contact support@signedreviews.com within 60 days of the charge so we can investigate. We will work in good faith to resolve billing disputes before any formal dispute resolution process begins under our Terms of Service.
# Auto-renewal
Paid plans renew automatically at the end of each billing period (monthly or annually) until you cancel. The price, billing period, and renewal terms are shown at checkout and in your account. You will not be charged any amount you have not agreed to, and we never automatically charge you for exceeding your monthly invitation cap — at the cap you explicitly upgrade or buy a one-time Invitation Pack.
# Contact
Questions about this policy, cancellation, or billing:
Email: support@signedreviews.com Mail: Paid Rightly LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States